Tools let your agents take action rather than just answer questions: check availability, create bookings, look up orders, add contacts to your CRM and more.

Press ⌘K and open Tools. There are three tabs:

• Connected: every tool your organization has, with its type, scope and last update.
• Explore: add a new MCP connection or custom tool, or turn on a ready-made integration tool.
• Variables: the settings and secrets your tools use (see Sharing secrets and API keys).

Connected tools

Types of tools

• Standard tools are built into Runhappy, for example contacts, lifecycles and bookings. Turn them on per agent under Standard Tools.
• Custom tools call any API you choose (see Custom tools).
• MCP tools come from an MCP server you connect.
• Integration tools, such as Shopify order status or HubSpot create record, are ready-made. If one is marked Upgrade to use, contact us to add it.

The Explore tab

Connect an MCP server

MCP is an open standard that lets AI agents use tools from other systems.

1. On Tools, click Connect New Tool (or Explore → MCP Connector).
2. Enter a Name, a Description and the MCP Server URL.
3. Click Load available tools and tick the tools you want to enable.
4. Click Create.
5. Add the tools to an agent under MCP Tools in the agent’s settings, then test in the Playground.

If no tools load, check the URL is right and the server is running. If it still doesn’t work, contact us.