Your customers can reach your Runhappy agents on the messaging channels they already use. The same agents, Scenarios and Knowledge work on every channel, and every conversation lands in Conversations, whichever channel it came from.
Common channels include:
This isn't a complete list. If your customers talk to you somewhere else, ask us.
You'll find your channels in the account menu (bottom-left) under Integrations. A channel marked Active is already live. Click Configure Connection to set one up or change it.
Not sure where to start? Contact us and we'll set up your channels with you.
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New Instagram and Facebook Messenger connections start read-only: messages show in Conversations, but your agents won't reply until you click Enable.
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The Playground is your private test channel. Try every change there before your customers see it.