Knowledge is the information your agents use to answer questions accurately: your packages and prices, policies, FAQs, product catalog and website. Just like onboarding a new hire, the better the Knowledge, the better the conversations.

Press ⌘K and open Knowledge.

The Knowledge page

The Knowledge page

Check your Knowledge

Use the Check Your Knowledge search box at the top to see what your agents would find for a question. Filter the list by Text or URL, sort by latest update, or search by name.

Add text Knowledge

Use text for policies, FAQs, promotions, events and holiday hours.

  1. Click Add Knowledge and choose Text.
  2. Give it a clear internal name.
  3. Paste or type the content. Any format works: Runhappy formats and indexes it for you.
  4. Save. Once it shows Processed, your agents can use it.

Add Knowledge from a website

  1. Click Add Knowledge and choose URL.
  2. Give it an internal name and paste the URL.
  3. Save. The page is read in a few seconds.

Need lots of pages imported? Contact us and we can automate it.

Connect Shopify (real-time catalog)

  1. Open Integrations (account menu, bottom-left) and click Configure Connection on the Shopify tile.
  2. Install the Runhappy app from the Shopify App Store.
  3. Your catalog syncs in under 30 minutes and stays up to date automatically. You’ll see it on the Knowledge page.